Parents & Carers

Parent Feedback

Feedback

 

Eastwood Community School is at the heart of the Lawkholme Community and, as such, we are always extremely keen to be as involved as we possibly can in making our area the best it can be.  As part of this commitment, we welcome feedback from parents, families, members of the community and visitors in order to streamline our work and make it the best it can be.  Should you wish to provide any feedback, please speak to the school office or send us an email so that your feedback can be directed to the most appropriate person in school.  We will always try to acknowledge feedback given and update on any changes this may bring about.  Please follow the links on the Contact Us page to leave feedback.

 

Should you wish to raise matters of complaint or concern, then the following procedure should be followed:

 

  • Issues relating directly to the education of your child should be directed in the first instance to the class teacher. If dissatisfied with the response, then they should refer the matter to the Headteacher or Leadership Team.
  • Issues relating to the wider running of the school or the conduct of any staff should be directed to the Headteacher or Leadership Team.
  • If at any time parents feel dissatisfied with the response of the Headteacher, they should refer issues to the Chair of the Local Governing Body, c/o Eastwood Community School.
  • If dissatisfied with the response of the Local Governing Body, a formal complaint may be made to the CEO of Northern Star Academy Trust by following the complaints policy found on the Policies page.

 

All complaints will be dealt with seriously and fairly without prejudice to you or your child. We hope that any areas of concern will be speedily and effectively dealt with to the satisfaction of all concerned, before minor issues become major problems.

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